Customer Service / FAQ

My Account

Why should I become a registered user?

  • It’s free and easy to set up
  • Easier, faster check out
  • Access to wish lists, re-order options, and order history
  • Access to Exclusive Sales & New Products via our email newsletter

 
How do I reset my password?

You can reset your password here.

 

 
Orders
How can I track the status of my order?

When your order has shipped, an email containing the tracking number will be sent to the email address on file for the order. Additionally, you can track your order on our Check Order Status page at any time, or log in to your SportswearU account if you are a registered user.

How do I access my order history?

Simply log in to your SportswearU account to view your order history (only orders placed as a logged in user is kept on file).

How do I reorder?

If you are a registered user, simply log in to your account and locate the item in your order history. Click on the product, and you will be taken to the corresponding product detail page. Select your size, quantity, and add to cart. This functionality is not available to guest users.

Can I change or cancel my order?

When you have placed your order, it goes into production the next business day at 12:00PM PST. After this time, order changes or cancelations cannot be accommodated and no refunds will be given. If you need to make a change to a pending order, and it falls within this time frame, any such changes must be communicated to our customer service department, and must be confirmed by one of our representatives. Please contact us at 877-808-8727.

When will I receive my order? How is my delivery date calculated?

All items are made to order with a standard manufacturing time of 5 business days. Your delivery date is the production time (5 or 10 business days) + the speed of shipping you choose at checkout. When selecting your shipping speed, you are presented your in-hand date. 

I placed an order 2 days ago and there is still a pending charge on my credit card—is it not charged immediately at the time of placing an order?

At the time of placing your order, a pre-authorization will be placed on your credit card that will identify and “tag” the money for your order total. Your credit card will not be charged until your order is ready to ship.

Can I get my order made quicker than the standard turnaround time?

All items are made to order with a standard manufacturing time of 5 business days. We also offer overnight shipping for an additional charge.

Can I send an item as a gift?

While we do currently not offer gift wrapping, you are able to ship your entire order to a third party (we do not ship to multiple addresses at this time).

Payments
What payment methods are available?

We accept Visa, MasterCard, American Express, Discover, and PayPal. We are unable to split payments between credit cards.

Shipping & Tracking
How are shipping costs calculated?

Shipping costs are based on a combination of weight, geographic area, and speed of shipping. During the checkout process, you will be presented different choices, including any free shipping promotions should your order qualify.  

How can I track the status of my order?

When your order has shipped, an email containing the tracking number is sent to the email address on file for the order. Additionally, you can track your order on our Check Order Status page at any time, or log in to your SportswearU account if you are a registered user.

When will I receive my order? How is my delivery date calculated?

All items are made to order with a standard manufacturing time of 5 business days. Your delivery date is the production time (5 or 10 business days) + the speed of shipping you choose at checkout. When selecting your shipping speed, you are presented your in-hand date.

Can I ship my order to multiple destinations?

At this time, we are not able to accommodate split orders to multiple destinations; only one delivery address per order is accepted. If you wish to ship products to different destinations, please place separate orders.

Returns & Refunds
What is your return policy?

If you don’t love it, you may return items in its original condition within 30 days of receipt and we will gladly provide a refund, replacement, or an exchange on a case by case basis.

If you have any questions about returning an item, please contact our Customer Service department at 877-808-8727 within 30 days of receiving the product.

Defective product

If your SportswearU.com product has a material or workmanship flaw, please contact our Customer Service department at 877-808-8727 within 30 days of receiving the product.

Please note: damage caused by misuse, alteration, or excessive wear and tear are excluded.

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